RETURNS/EXCHANGE POLICY

We want you to be happy with your purchase. Due to the nature of the skincare and cosmetic products we sell, the following return and exchange policy applies.

 

Opened or Used Products

For health, hygiene, and safety reasons, opened or used products are final sale and cannot be returned or exchanged.

Exceptions may be made if a product is defective or if you experience an allergic or adverse reaction.

If you experience an allergic or adverse reaction, please contact us at returns@skinscienceme.ca. An adverse event reporting form may be required to document the reaction and provide information to the applicable product manufacturer.

Unopened Products

Unopened and unused products in their original packaging may be returned or exchanged within 30 days of purchase, with a receipt or other proof of purchase.

Approved returns will be refunded to the original method of payment.

Products returned after 30 days are not eligible for a refund or exchange.

Defective Products

If you believe a product is defective, please contact us at returns@skinscienceme.ca with details of the issue.

Once the product has been assessed and confirmed to be defective, we will provide a replacement or refund to the original method of payment, as appropriate.

Sale & Promotional Items

Sale, clearance, and promotional items are final sale and are not eligible for return or exchange unless the product is defective.

Delivery & Shipping

Original delivery or shipping charges are non-refundable.

Customers are responsible for any costs associated with returning an unwanted product. If a product is confirmed to be defective, reasonable return shipping costs will be covered by SkinScience Medical Esthetics.

Refunds will be processed once the returned product has been received and approved.