What currency are the prices do I see in the site?
All prices are in Canadian Dollars.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 days for your order to ship out, average shipping times are 7-14 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at info@skinscienceme.ca

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee and free shipping, if the product is defective or damaged or you have experienced any allergic reaction. All allergic reactions have to be reported to the respective company and a form will be provided for you to fill in. 

If your order is incorrect (our mistake), we will replace it at no cost to you.

If your order is incorrect (your mistake), we will replace any unopened items. Free shipping does not apply.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have misspelled or autofilled an incorrect address, simply let us know at orders@skinscienceme.ca, within 24 hours. Once the order has shipped, it will be impossible to change the shipping information.

How long does shipping take?
We aim to ship your product with 1-2 days. Expected delivery will depend on the delivery method chosen at checkout. 

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help. Please send us an email to info@skinscienceme.ca or text (306) 630-7642 and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and title the problem clearly.